Category
0
CA
US Free shipping $75 or more*
 
FREQUENTLY ASKED QUESTIONS
For other questions about OUR PRODUCTS, please click here. If you would like to learn more about the NATURAL INGREDIENTS that we use in our products, we also have a small list here.

If you can't find the answer to your question or concern, please feel free to contact us and we'll be glad to help you out.
ORDERING / PURCHASING
You can find and buy our products by ordering online through our Shopping Cart. You can get product updates by following us on Instagram and liking our Facebook page.
All orders made online through www.humanheartnature.ca can be paid using any of the following payment options:

  1. Credit Card (MasterCard/Visa) - Your credit card and identity information are protected on our site, powered by Square Payment Method for Magento.
  2. PayPal - From our checkout page, you will be redirected to the PayPal site to process your payment.
Our website complies with the highest global standards of security and is regularly tested for vulnerabilities by Comodo Secure.
Yes, it's safe. Our website is protected with robust hardware and software security systems and is regularly tested for vulnerabilities by Comodo Secure, to ensure that your account information and payments are kept secure.
You will be charged tax based on the destination province or territory that your order is being shipped. When you complete your order online, it will calculate the required tax based on your shipping address.
We want the absolute best product experience for all of our customers and will happily replace or refund any faulty or less than perfect item. If the product was bought from our online store, you can return the product by emailing customer.service@humanheartnature.ca within 14 days of your date of purchase. Please provide the following information:

  • Your name, mailing address, and invoice number
  • Photo of the item for exchange (including the batch code and expiry date stamped on the product label)
  • Reason for the return

If you change your mind about what you bought and would like to exchange it for a different shade or variant, please email us the information above within 14 days of your date of purchase, ship it back to us in saleable condition, and we will happily ship out a replacement. To be eligible for an exchange, the product must be unused and in the same condition that you received it. The product must be in the original packaging.

All return and exchange items are subject to a handling fee of 15% of the purchase cost.

All sale items are not eligible for return or exchange.
Your order may be cancelled without charges within 24 hours after the order has been placed. You may submit your cancellation request by emailing customer.service@humanheartnature.ca and a Customer Representative will contact you to inform you of the next steps.

Cancellation after 24 hours will be subject to the standard return policy as described above.


Order Total* Fixed Shipping Fee
AB / SK BC / MB ON / Eastern Territories
up to $74.99 $8.99 $11.99 $14.99 $12.99
$75 & up FREE**
Shipping Days 3-7 business days in major urban centres and vicinity and
up to 10 business days in other municipalities
* Net of sales tax
** Excluding delivery to postal codes beginning in A0, B0, C0, X0 and Y0
Orders will be shipped within 1 to 2 business days from time of receipt, except if placed Friday after 12 noon PST through Saturday. The estimated delivery for your Human Nature products is 3 -7 business days from the time your order was received. Orders are shipped on business days only. Business days are Monday to Friday, excluding federal and provincial statutory holidays.
Canada Post provides our delivery services. Canada Post will prioritize your package and work to deliver it within 3-7 business days.
Yes, we can! You can opt to have your invoice shipped with your order, or just emailed to you if you're sending it to a friend as a gift.

If you're ordering online, here's how to send your gift:
  1. On the checkout page, select "Ship to different address" at Step 1: Billing Information.
  2. At Step 2: Shipping Information, select your recipient's shipping address from your address book or enter a new address.
  3. Select the checkbox: "Do not include invoice please."
  4. Continue with your checkout process as usual, and we'll ship your gift for you, hassle-free!
As soon as you notice something amiss with your order, simply email us at customer.service@humanheartnature.ca, within 24 hours of receiving your purchase. We will speedily investigate and replace the item/s at no additional cost. To avoid undue inconvenience for you, we encourage you to check your purchase as soon as you receive it.
All order revisions can be coursed through our Sales Team at orders@humanheartnature.ca or call 780.964.9514 as long as the order has not been processed for ship out. Any changes in the web order will reflect on the invoice but will not reflect on the system-generated order confirmation email.
No worries, just notify us by phone at 780.964.9514 or by email at orders@humanheartnature.ca so we can fix it and you can shop!
You may email customer.service@humanheartnature.ca. You can also check the status of your order through Canada Post website using the tracking number provided to you by email when your order has been shipped.
Don't panic! If you forgot your password, just go to our shopping cart homepage, click "Log-in to your account" on the menu bar, then click "Forgot Your Password". You will be asked for your registered email address, and we will send you a new password to your email.

If you still cannot access your account, just email customer.service@humanheartnature.ca so that we can assist you personally.
DISTRIBUTORSHIP
To apply, please send an email to customer.service@humanheartnature.ca and we'll contact you within three business days. Thank you!
ADVOCACY
In the Philippines, Human Nature works with citronella farmers in Brgy. San Jose, Impalutao, and Imbayao in Bukidnon with the lemongrass farmers in Cauayan, Negros Occidental, with the VCO farmers in GK Immaculate Concepcion Village in Iloilo, with the soybean test plots and the passion fruit and sunflower test plots in GK Pueblo Antonio Village in Catigan, Davao City. We are building and developing partnerships with more farming communities every year!
All our products go through safety assessments by industry experts and thorough clinical studies evaluated by independent third party labs.

Additional checks are conducted for breakthrough products such as hypoallergenic evaluation, SPF testing, and efficacy testing to ensure you get genuinely natural, safe products.
Human Nature is a social enterprise. Our affordable prices have been achieved because we made a decision to greatly reduce the usual profit margins. Our ingredients are the same as those in much higher priced brands. But many of us can only make the choice to buy what is good for us and good for the environment if the price of natural products drops dramatically. We also do not incur the high costs of advertising and costly retail stores, allowing us to pass on our savings to the consumers.

Rather than trying to maximize profits like most businesses, we aim to optimize them, considering what is best for people, especially the poor, in all our decisions.

ADVOCATE PROGRAM


Hey there! We’ve recently launched our new Advocate Program, which now offers three paths tailored for different customer types: Shoppers, Members, and Advocates. We’ve enhanced it with better earning opportunities from referrals, and new selling & referral tools. Learn more about it here.

In line with this new Advocate Program, we’ve also implemented some changes to our sales tax and shipping policies. Read about them here.

Should you wish to change your customer group from Member to Shopper, simply drop us a note at usa@humanheartnature.com.