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PRIVACY POLICY
At Human Nature, we respect the privacy needs of our valued customers. This Privacy Policy informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from our customers. We use your Personal Information mainly for the purpose of completing your product purchase. By using our online store, you agree to the collection and use of information in accordance with this policy.

When you purchase something from our store, as part of the buying and selling process, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, address and email address ("Personal Information").

When you browse our store, we also automatically receive information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze or track services. Communication: By signing up for an account on the Human Nature website (operated by LAB International, Inc.) you also sign up to receive communication about our brand, new products and other updates. This communication will also include newsletters, marketing or promotional materials and other information about product promotions. If you do not wish to receive this communication, please inform us in writing by emailing customer.service@humanheartnature.ca.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, it is implied that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at customer.service@humanheartnature.ca or mailing us at: Human Nature (c/o LAB International Inc.) PO Box 81015 McLeod Park RPO Edmonton, Alberta T5Y 3A6.

We have put in place contractual and other organizational safeguards to ensure a proper level of protection of your Personal Information. In addition to those measures, we will not disclose or transfer your Personal Information to third parties without your permission, except as specified in this Privacy Policy.

We may disclose your Personal Information in good faith if we are required by law to do so or if you violate our Customer Service Policy.

Your data is stored on Human Nature's data storage, databases and the general Human Nature website on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Human Nature stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

For payment methods like Paypal, our website does not store credit card information if these options are selected. You will be sent to their respective sites to complete the payment from there, and then our website simply confirms if the order was paid. This website does NOT store card information that is submitted via Paypal payment method.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

We may also use third party services such as Google Analytics that collect statistics about use of the services purchased through the Website.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Customer Service Policy.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

The security of your Personal Information is important to us.

To protect your personal information, we take reasonable security precautions and follow industry best practices including physical, administrative and technical safeguards to protect your personal information.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

Cookie Name Default Expiration Time Description
__utma 2 years from set/update Used to distinguish users and sessions. The cookie is created when the JavaScript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmt 10 minutes Used to throttle request rate.
__utmb 30 mins from set/update Used to determine new sessions/visits. The cookie is created when the JavaScript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmc End of browser session Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
__utmz 6 months from set/update Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the JavaScript library executes and is updated every time data is sent to Google Analytics.
__utmv 2 years from set/update Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.
CART 1 day The association with your shopping cart.
CATEGORY_INFO 1 day Stores the category info on the page, that allows to display pages more quickly.
COMPARE 1 day The items that you have in the Compare Products list.
CURRENCY 1 day Your preferred currency
CUSTOMER 1 day An encrypted version of your customer id with the store.
CUSTOMER_AUTH 1 day An indicator if you are currently logged into the store.
CUSTOMER_INFO 1 day An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS 1 day Stores the Customer Segment ID
EXTERNAL_NO_CACHE 1 day A flag, which indicates whether caching is disabled or not.
FRONTEND 1 day Your session ID on the server.
GUEST-VIEW 1 day Allows guests to edit their orders.
LAST_CATEGORY 1 day The last category you visited.
LAST_PRODUCT 1 day The most recent product you have viewed.
NEWMESSAGE 1 day Indicates whether a new message has been received.
NO_CACHE 1 day Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART 1 day A link to information about your cart and viewing history if you have asked the site.
POLL 1 day The ID of any polls you have recently voted in.
POLLN 1 day Information on what polls you have voted on.
RECENTLYCOMPARED 1 day The items that you have recently compared.
STF 1 day Information on products you have emailed to friends.
STORE 1 day The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE 1 day Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS 1 day The products that you have recently viewed.
WISHLIST 1 day An encrypted list of products added to your Wishlist.
WISHLIST_CNT 1 day The number of items in your Wishlist.

This Privacy Policy is effective as of January 1, 2017, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at customer.service@humanheartnature.ca or by mail at Human Nature ( c/o LAB International Inc.) PO Box 81015 McLeod Park RPO Edmonton, Alberta T5Y 3A6.

 

ADVOCATE PROGRAM


Hey there! We’ve recently launched our new Advocate Program, which now offers three paths tailored for different customer types: Shoppers, Members, and Advocates. We’ve enhanced it with better earning opportunities from referrals, and new selling & referral tools. Learn more about it here.

In line with this new Advocate Program, we’ve also implemented some changes to our sales tax and shipping policies. Read about them here.

Should you wish to change your customer group from Member to Shopper, simply drop us a note at usa@humanheartnature.com.