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TERMS AND CONDITIONS
Human Nature (Gandang Kalikasan, Inc.) and its licensee LAB International, Inc. own and operate this Website. Please review the following terms and conditions that govern your use of this Webite (the “Agreement”) Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the terms and conditions of this Agreement. Your use of these Services constitute your unconditional agreement to follow and be bound by these terms and conditions. You should check this page regularly to take notice of any changes we may have made to the Agreement. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without prior notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the collection, use and processing described therein and warrant that all data provided by you is accurate.

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam” or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and we will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of- service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of Human Nature or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Human Nature and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

By placing an order, you are offering to purchase a product on Human Nature subject to the following terms and conditions.

All orders are subject to availability and confirmation of the order price. Dispatch times will be within 2 business days and may be subject to delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with Human Nature you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Human Nature retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of any third party to the transaction other than Human Nature, such as a payment gateway or Canada Post. Where a contract is made with a third party, Human Nature is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

All prices advertised are subject to such changes without prior notice.

(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this order confirmation will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Return and Exchange

We want the absolute product experience for all our customers and will happily replace or refund any faulty or less than perfect item. You can return the product by emailing us at customer.service@humanheartnature.ca within 14 days of your date of purchase. Once we received the item, we will initiate the refund to your credit card (or original form of payment) within 15 days.

Please provide the following information:

a) Your name, mailing address, and invoice number
b) Photo of the item for exchange (including the batch code and expiry date stamped on the product label)
c) Reason for the return

If you change your mind about what you bought and would like to exchange it for a different shade or variant, please email us the information above within 14 days from the date you purchased the product, ship it back to us in saleable condition, and we will happily ship out a replacement. To be eligible for an exchange, the product must be unused and in the same condition that you received it. The product must be in the original packaging. A handling fee of 15% of purchase cost will apply.

We regret that we are unable to refund your original shipping charges. You will be responsible for paying for your own shipping costs for returning the product.

(c) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible via e-mail and give you the option of reconfirming your order at the correct price or cancelling it. If we have not received a response within 3 days, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices shown are before any applicable tax. Human Nature reserves the right to correct errors or omissions prior to processing a purchase request.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

(d) Payment

All orders made online can be paid using any of the following payment options:

a) Credit Card through Square Payment Method for Magento
b) Credit or Debit Card through PayPal

For details about the payment security and privacy, please refer to our Privacy Policy.

Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email, the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

This Website is provided by Human Nature on an “as is” and “as available” basis. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Human Nature and its licensees, suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

This does not affect Human Nature’s liability for personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

This Website may contain links to other websites (the “Linked Sites”), which are not operated by Human Nature. Human Nature has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

To complete your purchase, we use the services of third party companies. The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

We may also use third party services such as Google Analytics that collect statistics about use of the services purchased through the Website.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Customer Service Policy.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with Human Nature and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Human Nature.

You agree to indemnify, defend and hold harmless Human Nature, its directors, officers, employees, consultants, agents, licensees and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

The Website is controlled by Human Nature and/or its licensees from its office within the Province of Alberta, Canada. This Website can be accessed from all provinces and territories of Canada. As each of these places has laws that may differ from those of the Province of Alberta, Canada, by accessing this Website, you agree that all matters relating to access to, or use of, the Website, or any other hyperlinked website, shall be governed exclusively by the laws of the Province of Alberta and the laws of Canada applicable to the Province of Alberta, without regard to the conflicts of laws principles thereof. You also agree and hereby submit to the exclusive personal jurisdiction and venue of the courts of the Province of Alberta and acknowledge that you do so voluntarily. You are responsible for complying with your own local laws.

Human Nature shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Human Nature. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Human Nature.

 

ADVOCATE PROGRAM


Hey there! We’ve recently launched our new Advocate Program, which now offers three paths tailored for different customer types: Shoppers, Members, and Advocates. We’ve enhanced it with better earning opportunities from referrals, and new selling & referral tools. Learn more about it here.

In line with this new Advocate Program, we’ve also implemented some changes to our sales tax and shipping policies. Read about them here.

Should you wish to change your customer group from Member to Shopper, simply drop us a note at usa@humanheartnature.com.